PROCESSING TIME:

ALL ORDERS WILL BE SHIPPED 2-5 BUSINESS DAYS FROM DATE OF ORDER CONFIRMATION

UNLESS STATED AS PRE-ORDER, WHERE PROCESSING TIME WILL BE UPDATED ON THE PRODUCT PAGE.

PLEASE MAKE SURE YOUR DELIVERY ADDRESS AND CONTACT DETAILS ARE ACCURATE UPON MAKING YOUR ORDER.

PLEASE CONTACT US WITHIN 24 HOURS OF THE ORDER CONFIRMATION IF THERE ARE ANY CHANGES TO BE MADE.

AT CONTACT@SHOP-THEFLIPSIDE.COM

LOCAL MAIL:

FOR LOCAL ORDERS, IT WILL TAKE 3-7 DAYS TO REACH YOU (DELAYS MAY HAPPEN DEPENDING ON DELIVERY PROVIDER).

ONCE SHIPPED AND TRACKING NUMBER IS PROVIDED, FLIPSIDE WILL NO LONGER BE RESPONSIBLE FOR THE ITEM.

IF PACKAGE IS RETURNED TO FLIPSIDE DUE TO IT NOT BEING PICKED UP FROM THE POST OFFICE, THE CUSTOMER IS RESPONSIBLE FOR COVERING THE SHIPPING CHARGES AGAIN.

INTERNATIONAL MAIL:

FOR INTERNATIONAL ORDERS, IT WILL TAKE 7-21 DAYS TO REACH YOU (DELAYS MAY HAPPEN DEPENDING ON DELIVERY PROVIDER).

ONCE SHIPPED AND TRACKING NUMBER IS PROVIDED, FLIPSIDE WILL NO LONGER BE RESPONSIBLE FOR THE ITEM.

IMPORT DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. THESE CHARGES ARE THE CUSTOMER’S RESPONSIBILITY AND WILL BE COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY. DUTIES ON GOOD VARY DEPENDING ON THE PRODUCT. FLIPSIDE IS NOT RESPONSIBLE FOR THESE CHARGES.

IF PACKAGE IS RETURNED TO FLIPSIDE DUE TO UNPAID FEES OR NOT BEING PICKED UP FROM THE POST OFFICE, THE CUSTOMER IS RESPONSIBLE TO COVERING THE SHIPPING CHARGES AGAIN.

OCCASIONALLY, SOME COUNTRIES WILL HOLD THE PACKAGES IN CUSTOM FOR UNKNOWN REASON, FLIPSIDE DOES NOT HAVE CONTROL OVER THIS IF IT TAKES PLACE.

RETURNS/REFUNDS:

FLIPSIDE IS CURRENTLY UNABLE TO REFUND OR EXCHANGE ANY ITEMS UNLESS THE WRONG ITEM HAS BEEN DELIVERED OR ITEM IS FAULTY (ZIPPER/BUTTONS DOES NOT WORK).

IN SUCH CASE, PLEASE REACH OUT TO US IMMEDIATELY AT CONTACT@SHOP-THEFLIPSIDE.COM

ALL WILL BE VIEWED IN A CASE BY CASE BASIS.